October 23, 2018

United Club Cleveland Review

United Club

I visited the United Airlines Club in the Cleveland Hopkins International airport in early September.  The Cleveland United Club is located in terminal C between gate C14 and C16.

United Club Cleveland entrance
United Club Cleveland entrance.

Lounges inside the Cleveland Hopkins airport are limited to just three options: the United Club, the Airspace Lounge, and the Cleveland USO club.  USO club access is restricted to military members and military family members.  Non military members are limited to just two options: the United Club and the Airspace Lounge.   Access to the Airspace Lounge is available to anyone for a $20 entrance fee.

Details

  • Location: CLE airport, terminal C between gates C14 and C16.
  • Hours: 5am to 9pm Sunday to Friday and 5am to 8pm on Saturday.
  • Access: open to the public.
  • Cost: $59 for a one time pass or included with an annual United Club membership.
  • Free Access: United Mileage Plus Club Card.
  • How I Accessed: Free United Club pass.

I accessed the Cleveland United Club with a free United Club pass that I received from maintaining Hyatt diamond status.  Hyatt diamond members receive two free United Club passes per year.  This was my last free pass for the year since I used the other free pass at the United Club in Philadelphia.

United Club Cleveland lobby
United Club Cleveland lobby.

Entrance Buzzer

As I walked towards the entrance of the Cleveland United Club, I noticed the same buzzer that was outside of the Philadelphia United Club.  Thankfully the Cleveland United Club buzzer was just for show and wasn’t being used to buzz customers into the lounge the way it was annoyingly done in the Philadelphia United Club.

Continental Airlines originally maintained a hub in the Cleveland Airport.  When United acquired Continental in 2010, United Airlines retained the Cleveland hub until 2014.  In 2014, United announced the closing of the Cleveland airport hub.  The United Club in Cleveland benefits from that history since the Cleveland lounge is similar to the higher profile flagship lounges United normally reserves for its major airport hubs.

Layout

United Club Cleveland main hallway
United Club Cleveland main hallway.
United Club Cleveland seats
The United Club in Cleveland is large with many open seating sections.
Large windows with a view of the runway
Large windows with a view of the runway.
United Club seating area
United Club seating area.
United Club Seating
United Club Seating.

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The inside of the Cleveland United Club is surprisingly large.  The club layout stretches into a large rectangular space.  The main area of the club is split between open lounge seating and more private cubicle / desk space.  A large almost movie theater like seating area with a large flat screen TV sits close to the far right wall inside the lounge.  Surprisingly, the lounge even includes a separate play area for kids.

Quiet desk spaces widely available inside the United Club
Quiet desk spaces widely available inside the United Club.
United Club Cleveland movie theater style seating area
United Club Cleveland movie theater style seating area.
United Club movie theater seating
United Club movie theater seating.
United Club Cleveland kids room
United Club Cleveland kids room.

A large bar and light snack area can be found at the back corner of the club.  Soft drinks, coffee, and house drinks were free.  Premium drinks could be purchased at prices that ranged from $6 to $14.  Open seating in comfortable lounge chairs was available throughout the club.  Electrical outlets were also in abundant supply nearby the major seating areas.

Cleveland rock and roll hall of fame guitar
United Club Cleveland guitar symbolizing the Cleveland Rock and Roll Hall of fame.
United Club bar
United Club bar.
United Club bar menu
United Club bar menu.
United Club fruit infused water
United Club fruit infused water.
United Club Cleveland coffee
United Club Cleveland coffee.
United Club Cleveland snacks
United Club Cleveland snacks.
United Club snacks
United Club snacks.
United Club snacks
United Club snacks.
United Club Cleveland fruit
United Club Cleveland fruit.
United Club Cleveland dining table
United Club Cleveland dining table.
United Club Cleveland dining tables
United Club Cleveland dining tables.

Pros

  • Large open lounge with plenty of space and seating.
  • Clean and well maintained club.
  • Plenty of open desk / conference room space.

Cons

  • Food options limited to a small selection of snacks.

Final Thoughts

I was pleasantly surprised by the Cleveland United Club.  Since United Airlines closed the Cleveland airport hub, I assumed the United Club in Cleveland would be treated like a lower priority.  Instead what I found was a club that was large, comfortable, and well maintained.  In fact, the Cleveland United Club is one of the better domestic airline lounges I’ve visited in the US.

About First Class Travel Guide 128 Articles
Travel enthusiast that spent years flying in the back of planes and staying at cheaper hotels in order to save a little money. After learning how to leverage airline and hotel loyalty programs, I've developed an interest in luxury travel and write about my experiences with it.

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