I visited the United Airlines lounge in Terminal C in late august. The lounge is located in the middle of a long corridor in between Concourse C and Concourse D of the Philadelphia Airport. Look for a United Club Lounge sign with an arrow pointing to the entrance.
United Airlines Club
Location: PHL Airport, Between Concourse C and D
Hours: 4:30am to 7:30pm
Access: Open to the public
Cost: $59 for a one time pass or included with an annual United Club membership
Free Access: United Mileage Plus Club Card & United Mileage Plus Club Business Card
How I accessed: Free day pass for Hyatt Diamond members
Visited Aug 2016
Customers of the United Club ring a doorbell for entry. The issue with the doorbell is that every few minutes you hear a doorbell ring followed by a loud buzzer. The buzzer signals customers to enter or exit the club.
I was able to access the United Club through a free pass from for Hyatt diamond members. Every year, Hyatt diamond members receive two free passes for use at any United Airlines Club lounge. I don’t typically fly with United so I have limited opportunities to use the free passes.
United Airlines has a single club in the Philadelphia airport. In general, the best use of the free passes would be at one of the flagship United Airlines lounges. Airlines generally open flagship lounges in their primary hub airports. United’s primary US hubs include: Chicago, Denver, Houston, Los Angeles, Newark, and San Francisco.
The inside of the Philadelphia United Club is shaped like a small rectangle. On your left side is a small room with a few TVs and leather couches. Newspapers and magazines are available in the back corner. The other side of the room opens up to a small beverage and snack area with a view of the airplane gates. The snack options were pretty basic. The strawberry infused water was actually very good.
The other end of the snack room opens up to a slightly larger seating area with leather couches and plenty of electrical outlets. A wood paneled bar sits in the back corner of the lounge. The bar menu includes a small selection of free soft drinks, beer, wine, and spirits. The menu also includes a selection of premium cocktails in the $12 to $14 dollar range. A single TV sits behind the bar on the back wall. A few small tables and bar stools line the outside of the bar area for customers to have a few drinks at the bar.
I stopped in the United Club on a Sunday night. Surprisingly, it was fairly crowded for a Sunday night. Seats were available, but probably 85% of the available seats were occupied. Some of the crowding was probably due to the size of the Club combined with the fact that this was the only United Club in the Philadelphia airport.
For comparison, American Airlines has a hub in Philadelphia. American Airlines operates four different Admirals Clubs at the Philadelphia Airport. I visited and reviewed the Philadelphia Admirals Club in terminal B/C earlier this year.
- Plenty of available electrical outlets.
- The free Hyatt pass was easy to use.
- Available open seats despite the crowd.
- The club size is small and could easily be filled to capacity during periods of heavy traffic.
- The facility is somewhat dated and could use a bit of refurbishing.
- Limited food options.
The Philadelphia airport United Club offers a basic lounge with limited services. If you have free access to the club, its a good place to relax with a few drinks and to charge your phone. However, the club’s small size can lead to crowding inside. Also, the United Club’s location is not in the main gate boarding area. Its a 5 to 7 minute walk from the United Club to the Terminal C or Terminal D gates.